Tuesday, September 26, 2017

Help Make Adobe Products Better with UserVoice!

Recently, Adobe has totally changed the way it handles feature requests and bug reports. They used to seemingly go into a black hole at Adobe, never to be be spoken of again. Even on the pre-release forums they were difficult to find. The engineers would say that few people gave them feedback, and the users who did provide feedback complained that Adobe was ignoring them.

But good news! Adobe has now made the feature requests and bug reports open to the public! You can easily search through other people's feature requests, add comments, and VOTE!

Here is an example of a feature request. Notice that there is a comment from one of the Adobe engineers, who has assigned a status to the feature. Notice that there are also 13 comments, and 18 votes. Once you vote for a feature request, you are given the option to subscribe to the topic and be notified whenever there is a new comment on the topic.

So I've compiled links to the feature requests of my favorite InDesign features (which I personally think are extremely neglected). Would you please take a few moments and VOTE for this features?

I will update this list as I see more features that I'm really passionate about.

InDesign Notes

InDesign Conditional Text

Acrobat Commenting

I love how Adobe is proactively seeking our feedback, and is providing a useful platform to do so. It is my understanding the David Blatner and Anne-Marie Concepcion (from InDesign Secrets) pioneered the idea of using User Voice for InDesign feature requests.

Please consider visiting the InDesign UserVoice site where you become an active part of making InDesign better. You can also visit the Acrobat UserVoice site here.

Edit: 9-13-918
If you need an easier way to create and manage annotations in your PDFs, check out my article on Bluebeam Revu. It's an amazing program designed specifically to meet the needs of users in Architecture, Engineering, and Construction. Specifically, read about the Toolchest, where you can store annotations that you use frequently. Revu has done an amazing job of listening to their users and building a tool to meet their needs.

Friday, September 22, 2017

More Reasons to Hate Dropbox Commenting

This is part 2 of a 2-part article series. Read part 1 here.

Issue #1: Disappearing Comments

I had a new client use dropbox commenting today (because I failed to warn her otherwise), and I decided to go ahead and use the little checkmarks above each comment. In DropboxLand, they are referred to as "Resolve." So if you check them, you are actually "Resolving" the comment.

So what happens next? It disappears! Seemingly forever. What the heck?

Issue #2: Inconsistent User Interface

But after digging through various versions of the file on the Dropbox website, I managed to find an ellipsis that was clickable, and underneath it was "Show Resolved Comments." And that brought the comments back.

However, in an attempt to once again hide the resolved comments, I had a lot of trouble finding that magical eclipses button again. 

Apparently, if you're viewing different versions of the document within the dropbox website, the UI options change. Sometimes you have all the options and sometimes you don't!

Issue #3: Convoluted behavior

So, I finally figured out how to show and hide the resolved comments (globally). But what if I want to see them all at the same time: to see which ones are resolved (checked) and which one are unresolved unchecked)? In Acrobat, I would simply sort comments by checkmark status.

Sadly, dropbox has no type of comment sorting capability. And for some reason, Dropbox also decided to hide the checkboxes! That is, unless you click on just the right spot in each and every comment.

Take this comment for example, I clicked on the comment number (1), and I don't see a checkmark.

But then I click on the Author name (EB), and the checkmark shows up!

I think that in addition to the big blue Share and Download buttons in the top right, Dropbox should have a button labeled 'Open in Acrobat." 

Edit 10-31-18
With the recent update to Acrobat DC, Adobe seems to have used the Dropbox UI for their new web-based commenting features. I have been a huge fan of Acrobat for years, but have recently switched all of my PDF commenting over to Bluebeam Revu. Acrobat DC 2019 is unusable. For more information about why I love Bluebeam Revu so much, read these articles.

Monday, September 18, 2017

Solving Problems With Complex Table Formatting

I recently had to design a calendar in InDesign using complex table formatting with very specific requirements for row and column strokes:
  • Thick lines separating each month, spanning across the columns
  • Names of the months in white, with a colored background
  • Individual days with row dividers, but not column dividers
  • Row dividers could not span across the columns
  • Weekends formatted like the weekdays, but with blue row dividers
  • Weeks starting with Monday

Initially, I tried to use InDesign’s row and column strokes to accomplish this, but that proved to be impossible. After mentally chewing on this issue for a week, I decided to almost completely ditch the idea of using row and stroke formatting for this. This table is so complex and unusual that I thought I would share how I created it.

Read the entire article at InDesign Secrets: Solving Problems With Complex Table Formatting

Thursday, September 14, 2017

Understanding the Interchangeability of PDF Comments Across Adobe programs

One of the things I love the most about PDF comments that they are tidy little packets of information,  stored as XML, that can be copied, pasted, sorted, and moved around. They can contain information about:

  • Author
  • Content
  • Date Created
  • Date Modified
  • Color
  • Page position
  • Type of comment (Highlight, strikethrough, drawing markup, etc)

And certain specialized attributes such as

  • Icons
  • Line style
  • End caps
  • Transparency
  • Review Status
  • Checkmark Status
  • Topic
  • and more

PDF commenting is one of my most researched topic on my blog. Some time ago, I wrote an article about how to work with Forms Data Files, and why you'd want to. That article explained some interesting uses for saving out the comments as FDF files, changing the extension to XML, and opening it in a code editor.

What's interesting to me about how comments are contained in an XML file is that various Adobe programs can actually import and interpret those FDF files.

Wait, PDF comments aren't just for Acrobat?

I am so glad you asked, Grasshopper!
Some programs can export documents with PDF sticky notes, such as:

Those three programs all require exporting from their native file format into a PDF format. But there are other Adobe programs that will allow you to save a PDF directly, and then open it again as a native file format.

  • Photoshop
  • Illustrator

I've done some experimenting and wanted to share with you my findings, in hope that some of these findings will eventually make their way into the Adobe suit as full-fledged features.


Sadly, Illustrator doesn't have a Note tool, as does InCopy, InDesign, and Photoshop. But interestingly, Illustrator ignores PDF comments. So if you save your Illustrator document as a PDF, add some comments to it in Acrobat, save it, and reopen it in Illustrator, the comments will still be there. Illustrator is ambivalent to PDF annotations. I wish that Illustrator had the ability to view and interact with PDF annotations, but it doesn't and that okay. It's better than the alternative, which would be to delete them.


Photoshop is very interesting to me because, like InDesign and InCopy, it has a Notes tool. But unlike Indesign and InCopy, it also has the ability to save, directly from Photoshop, a native, layered, fully functional document as a PDF, and reopen it as a native document.

What's so great about that is that it allows for direction interaction with PDF sticky notes made in Acrobat. Let's give it a whirl.

First, we have to find the Notes Tool. It's hiding under the eyedropper.

Next, I'll add a note to photo we took on a trip to Yellowstone.

Now I'll save the file as a PDF (Be sure to check the "Notes" icon in the Save dialog box).

Then open it in Acrobat. Voila! But notice that the comment Author is missing.

Next, let's make a new comment here in Acrobat so we can see what will happen on the round-trip back to Photoshop. the comment I made in Acrobat has a different icon, as well as the author name.

Notice how in Photoshop, the second icon is now the same as the first, but the author name is populated into the Notes panel. After closer examination, there is an open space in the Notes panel, just for the author name to populate.

But wait, there's more!

This is just the first article about the interchangeability of PDF notes. There is so much more! This article I hope will whet your appetite for learning more about how you can use Notes across the Adobe Suite. Here is Part 2 of this article series.

In the meantime, you can learn more about how I think Notes should be improved: My Wish List for Notes - Across the Suite

Wednesday, September 6, 2017

Beware of Dropbox Commenting

This is Part 1 of a 2-part article. Read part 2 here.

I use Dropbox every day to share files with my clients. It's a great system, very well supported, well integrated into the mac, and my phone, and all my clients use it. It's generally fabulous. But I do have a complaint about Dropbox: it's commenting capabilities.

When I start working with a new client, I set them up with a shared dropbox folder and give them specific instructions to NOT use Dropbox commenting. Instead, they need to open the PDFs in Acrobat or Reader, make the comments there, and then save and close them. They must skip the web interface when commenting. I'd prefer if they even skip the web interface when viewing the PDFs.

I'm quite passionate about this, and so I thought I'd share some examples.

Hey Dropbox, where did my comments go?

The first time I experienced this, I gasped. After years of asking nicely for PDF comments (as opposed to answering my questions in an email reply), a client opened one of the drafts using the Dropbox web interface, and then started commenting. How easy! I got notified through the Mac notifications, and then opened the file on my computer, double-clicked it to open it in Acrobat, and there were no comments. What the..?

I went back to dropbox.com, and the comments were there. But they weren't visible when I viewed the file in Acrobat. Dropbox said that all the files were up to date, but the modification date of the file on my computer was a week prior.

Fast forward a couple of years and I again today encountered some Dropbox idiosyncrasies. This first screen shot is the PDF when viewed in Dropbox. There are no comments listed in the Comments pane. But clearly there are comments on the page, two in fact: a sticky note and a text insertion.

Comments viewed in Dropbox
But now when I open the same PDF in Acrobat, both of those comments are listed in the Acrobat Comments page (as well as the dozens of other comments in this PDF).

Comments viewed in Acrobat
I'll talk more about the serious issues with later on in this article, but first I'd like to show you some more visual discrepancies between the PDFs rendering done in Dropbox versus Acrobat.

Hey dropbox, what the heck did you do to my fonts?

I encountered another horrible issue today with the Dropbox web interface: font display. Now, I'm not a software developer engineer, so I have no idea of what kind of technology that Dropbox uses to display PDFs. But it's clearly not using the Adobe Reader plugin to Safari. Perhaps that's because Dropbox attempts to display a variety of filetypes, from JPGs and PSDs to Excel and Word files, in addition to PDFs.

Here is what one of my graphics looked like when I viewed a PDF though the Dropbox web interface. This graphic is a placed .AI file in InDesign. Clearly there is something wrong! To the untrained eye, this document looks like it is nothing by typos. Some letters, inclusion ligatures, are simply not displayed at all.

Graphic Viewed in Dropbox

 Here is what the above graphic actually looks like when viewed in Acrobat.

Graphic viewed in Acrobat

The same issue rears its ugly head again, but this time, when Dropbox substituted a font (which was designed on all caps), it looks like there are now two errors: incorrect font as well as incorrect capitalization.

Graphic Viewed in Dropbox

Here's what the above graphic should really look like:
Graphic Viewed in Acrobat

But wait, there's more!

Dropbox recently added a new capability: it will display the contents of existing PDF sticky notes when you hover over them in the dropbox web user interface. Sounds great, right? Well... not as much as you might think. The sticky notes are GINORMOUS! 18 point font, at least. And you can't interact with them. All you can do is look at them. You can't respond to them, edit them, or copy the contents out of them. They're just decoration at this point.

In Acrobat, the sticky notes boxes stay the same size, no matter the resolution at which you are viewing your PDF. It's elegant and unobtrusive. The way PDF commenting should be.

Who Asked for Stickers?!

First, a little background: When Adobe first introduced commenting Stamps, I think there was a huge disconnect between the historical purpose of actual stamps in general office use (like APPROVED/ CONFIDENTIAL, etc.), and those Adobe employees would actually be in charge of creating the sample stamp artwork. The stamps they created were more like stickers that a fifth grader would put on their school notebook. I wrote about that in a prior article. Pretty Ridiculous, right?

Ridiculous Acrobat Stamp, circa 2000.
Adobe has come a long way since then and they since made stamps for professional use (like SIGN HERE-->). But fast forward fifteen years, and we're now in the age of social media and emojis. We use happy faces and animated gifs to share our reactions with people. Who doesn't love getting a happy birthday GIF from a friend? This is one I got from my cousin on my birthday. How sweet!

This is cute, and I find it humorous when friends and family members share these types of images with me. But here's the thing: I don't share dropbox files with friends and family. And I would NEVER share cutesy animated graphics with clients. It's inappropriate at best, and at worst, could jeopardize my professional relationship with them.

So why am I mentioning goofy stamps and animated gifs? Sit down for this one... Dropbox incorporated animated stickers into its PDF commenting features. Seriously?

I actually have an entire 8 minute video on Lynda.com, demonstrating how difficult it is to use Dropbox comments, and why you should generally stay away from them.

Commenting within Dropbox: A cautionary warning from Adobe Acrobat DC: PDF Commenting for AEC by Kelly Vaughn

Dropbox Commenting: What It's Good For

After experimenting with this feature, I also discovered that whenever someone else uses the Dropbox app of website to make a comment or add a sticker to one of my PDF files, I'll get a notification on my phone, as well as on my mac! Awesome!

I suppose as a practical joke, you could post a public link to a someone's Dropbox file (make sure it's a good friend), and then ask users across the interwebs to add sticky notes to it. Your friend will get spammed with notifications, both on their computer as well as on their phone!

Drop Comments: a fun way to spam your friends with sticker notifications!

Back to Why Dropbox Commenting is so Convulted

The worst part about this feature is that the entire premise of Dropbox commenting goes against the behavior that we have come to know and expect from PDF commenting: the idea that comments travel with the document. In Dropbox commenting, they don't. Comments made to a document through the Dropbox website or app exist exclusively within those two applications (excluding even your local computer). So if you move the document from dropbox (to an archive server, or anywhere else outside the magical dropbox folder on your computer), your comments will be lost. Heck, you can't even view the comments (those made on dropbox.com) when simply double-clicking on the PDF on your computer. In order to view the comments, you have to view the document either at dropbox.com or using the Dropbox app on your phone or tablet.

I checked on the Dropbox support forum and they had this to say:

"Is there a way to make these comments interchangeable?
No, there isn't. The commenting feature in Dropbox is independent from the comments in the file itself. The comments made in Adobe, etc., are in the file. The comments made on Dropbox are in the Dropbox system, not the file. Also, what you're viewing online in Dropbox is a preview of the original file. To view the original file (with comments intact), the file must be downloaded and opened in Adobe Reader or another supported application."

To add to the confusion, Adobe promotes that it has dropbox integration. But what does that really mean? It's not what you'd think. I bolded some of the text for clarification on how the feature actually works.

This section is marketing copy from the Dropbox website

  • Available today on Mac and PC: Add your Dropbox account from the latest versions of Adobe Acrobat and Acrobat Reader desktop apps — so you can quickly open PDFs stored in your Dropbox right from within the Adobe desktop apps.
  • Available soon on iOS: In the coming months, you’ll be able to annotate and comment on PDFs stored in Dropbox right from your iPhone or iPad, using Acrobat Reader mobile. The same integration will be available on Android devices next year.
This means you can do more with your PDFs, wherever you are. You won’t lose time waiting to get back to your computer to redline or electronically sign a contract, or add feedback to a design mock. And no more printing out a PDF, writing comments on it, scanning it, and emailing it as an attachment. Instead you’ll be able to open a PDF from Dropbox and edit it using the Adobe apps, then save and share your work easily through Dropbox.
Dropbox Adobe partnership -- desktop integration
Here’s how it works:
  • Easily edit PDFs on the go. Highlight or annotate text from your iPhone or iPad, and your changes will be saved back to Dropbox automatically.
  • Share your work in seconds. Any edits you make to a PDF stored in Dropbox — whether you make the changes on your computer or mobile device — will save back to Dropbox, so you can share the updated PDF with collaborators quickly and easily.
  • Pull up the latest drafts of your PDFs anytime and anywhere. Access the PDFs in your Dropbox from within Acrobat DC or Acrobat Reader — on your phone or tablet, or on your computer.

So did you see how it works?

What the above marketing copy doesn't say is that you can't use the Dropbox app or the Dropbox website to make your PDF comments. You have to use an Adobe app if you want the comments to "stick." Here is the same marketing copy, but with the important bits emphasized.
  • Available today on Mac and PC: Add your Dropbox account from the latest versions of Adobe Acrobat and Acrobat Reader desktop apps — so you can quickly open PDFs stored in your Dropbox right from within the Adobe desktop apps.
  • Available soon on iOS: In the coming months, you’ll be able to annotate and comment on PDFs stored in Dropbox right from your iPhone or iPad, using Acrobat Reader mobile. The same integration will be available on Android devices next year.
This means you can do more with your PDFs, wherever you are. You won’t lose time waiting to get back to your computer to redline or electronically sign a contract, or add feedback to a design mock. And no more printing out a PDF, writing comments on it, scanning it, and emailing it as an attachment. Instead you’ll be able to open a PDF from Dropbox and edit it using the Adobe apps, then save and share your work easily through Dropbox.

What's so ironic is that the above article promoting Adobe-Dropbox integration was actually published on the Dropbox website, but in order to have comments that sync, you can't use Dropbox make those comments. But this very important feature (perhaps the most important tidbit of information about the entire process) is simply glossed over. The only reason that piece of information is readily visible is because I made it bold, red, and underlined.

I want to contrast Dropbox commenting with Creative Cloud commenting. Adobe invented PDF, and so they know a thing or two about how to comment on a document. But even they opted to include a much simpler version of commenting in their cloud-based file storage system (Creative Cloud).

Creative Cloud Commenting: it's appearance matches its feature set

Notice that there is no comments "pane." It's simply a text field at the bottom of the document. And the amount of screen real estate it consumes is negligible. I think that the amount of screen space a feature consumes is often closely related to how important the software company feels it's features are. There are no questions about the importance of CC commenting on documents, so it doesn't attempt to sync PDF comments with Creative Cloud comments. Also notice that there are are no existing comments. It's true that Creative Cloud commenting also doesn't sync between desktop and the CC storage cloud, but here's the thing: it doesn't look like it should. It appears to me that the Dropbox tried very hard to make its commenting UI mimic that of Acrobat, but the actual behavior falls far short.

Dropbox: Stick to what you're good at

Let me be clear. I love Dropbox, and it has revolutionized my workflow and collaboration with my clients. But I hate it's commenting features, and I think they should be removed entirely. Until Dropbox develops a way to export all comments as FDF files, I think they should abandon commenting within their ecosystem, make it much simpler (like Adobe has done), or at least offer users a way to disable it, so that no one can comment on their documents and be tricked into thinking that those comments are actually part of the PDF.

My thoughts on Dropbox Commenting

Learning More...

If you'd like to learn more about Dropbox, check out this great Lynda course by my friend Keith Gilbert: Learning Dropbox.

And if this wasn't enough...

I wrote a follow-up article: More Reasons to Hate Dropbox Commenting