Showing posts with label troubleshooting. Show all posts
Showing posts with label troubleshooting. Show all posts

Monday, June 3, 2019

Why Won't InDesign Sample Scripts work in InDesign 2019?

I encountered a strange issue recently. I was creating a business card imposition in InDesign. I opened the Scripts panel, and then ran CropMarks.applescript. Nothing happened.



My compute seemingly locked up for a moment, but no crop marks appeared. After a  minute or so of investigation, I realized that InDesign 2018 had launched. But I was using InDesign 2019...

I went back to InDesign 2018, and it displayed the following dialog box:


It turns out that when InDesign 2019 was shipped, no one at Adobe had changed the hard-coded application version in the sample Applescripts. 


The workaround is that you simply need to change them to be "2019" instead of "2018." Alternatively, you can use the corresponding sample javascripts in the Samples folder for the job.

Thursday, October 19, 2017

Creative Cloud Installation Madness

Last week I started having issues with one of my InDesign plugins. And overall lately, InDesign seemed buggy. It even stopped showing up in the Launchpad and it no longer had the correct application icon.


 I did all the usual things to attempt to fix it:
  1. I uninstalled and reinstalled the plugins.
  2. I trashed my InDesign references.
  3. I restarted my computer.
  4. I uninstalled all my plugins.
  5. I updated inDesign.
  6. I restarted my computer in Internet Recovery Mode.
  7. I restarted my computer in regular Recovery mode.
Then I repeated most of the item a few times for good measure. But nothing helped. It only got worse! Somewhere along the line, ALL of my plugins stopped working. It's as if they weren't even installed... but they were.

The plugins are in the correct folder!

We finally found the culprit!

I reached out to a couple of developer friends of mine and Kris Coppieters was able to come to the rescue. Using a bit of Terminal wizard, he determined that my InDesign version 2017.1 was actually running from my Documents folder! Not the applications folder!

So we uninstalled InDesign, deleted the extra copy, and got ready to reinstall. But we needed to make sure it was installed in the correct spot. Did you know that hidden behind the small three dots in the top corner of the CC app are extra options?


When you choose Preferences, you can actually change the install location for the applications. Mine was set to Documents. That's what was causing all the problems!

Wrong Installation location

By changing it back to the Applications folder, and then reinstalling InDesign, my issue was fixed!

Correct Installation location!

What's so strange about this is that I did not change the install location. It changed by itself somehow!

Special thanks to Kris Coppieters and Caleb Clauset for spending some of their valuable time with me trying to figure out this issue. 

Wednesday, September 6, 2017

Beware of Dropbox Commenting

This is Part 1 of a 2-part article. Read part 2 here.

I use Dropbox every day to share files with my clients. It's a great system, very well supported, well integrated into the mac, and my phone, and all my clients use it. It's generally fabulous. But I do have a complaint about Dropbox: it's commenting capabilities.

When I start working with a new client, I set them up with a shared dropbox folder and give them specific instructions to NOT use Dropbox commenting. Instead, they need to open the PDFs in Acrobat or Reader, make the comments there, and then save and close them. They must skip the web interface when commenting. I'd prefer if they even skip the web interface when viewing the PDFs.

I'm quite passionate about this, and so I thought I'd share some examples.

Hey Dropbox, where did my comments go?

The first time I experienced this, I gasped. After years of asking nicely for PDF comments (as opposed to answering my questions in an email reply), a client opened one of the drafts using the Dropbox web interface, and then started commenting. How easy! I got notified through the Mac notifications, and then opened the file on my computer, double-clicked it to open it in Acrobat, and there were no comments. What the..?

I went back to dropbox.com, and the comments were there. But they weren't visible when I viewed the file in Acrobat. Dropbox said that all the files were up to date, but the modification date of the file on my computer was a week prior.


Fast forward a couple of years and I again today encountered some Dropbox idiosyncrasies. This first screen shot is the PDF when viewed in Dropbox. There are no comments listed in the Comments pane. But clearly there are comments on the page, two in fact: a sticky note and a text insertion.

Comments viewed in Dropbox
But now when I open the same PDF in Acrobat, both of those comments are listed in the Acrobat Comments page (as well as the dozens of other comments in this PDF).

Comments viewed in Acrobat
I'll talk more about the serious issues with later on in this article, but first I'd like to show you some more visual discrepancies between the PDFs rendering done in Dropbox versus Acrobat.

Hey dropbox, what the heck did you do to my fonts?

I encountered another horrible issue today with the Dropbox web interface: font display. Now, I'm not a software developer engineer, so I have no idea of what kind of technology that Dropbox uses to display PDFs. But it's clearly not using the Adobe Reader plugin to Safari. Perhaps that's because Dropbox attempts to display a variety of filetypes, from JPGs and PSDs to Excel and Word files, in addition to PDFs.

Here is what one of my graphics looked like when I viewed a PDF though the Dropbox web interface. This graphic is a placed .AI file in InDesign. Clearly there is something wrong! To the untrained eye, this document looks like it is nothing by typos. Some letters, inclusion ligatures, are simply not displayed at all.

Graphic Viewed in Dropbox

 Here is what the above graphic actually looks like when viewed in Acrobat.

Graphic viewed in Acrobat

The same issue rears its ugly head again, but this time, when Dropbox substituted a font (which was designed on all caps), it looks like there are now two errors: incorrect font as well as incorrect capitalization.

Graphic Viewed in Dropbox

Here's what the above graphic should really look like:
Graphic Viewed in Acrobat

But wait, there's more!

Dropbox recently added a new capability: it will display the contents of existing PDF sticky notes when you hover over them in the dropbox web user interface. Sounds great, right? Well... not as much as you might think. The sticky notes are GINORMOUS! 18 point font, at least. And you can't interact with them. All you can do is look at them. You can't respond to them, edit them, or copy the contents out of them. They're just decoration at this point.



In Acrobat, the sticky notes boxes stay the same size, no matter the resolution at which you are viewing your PDF. It's elegant and unobtrusive. The way PDF commenting should be.


Who Asked for Stickers?!

First, a little background: When Adobe first introduced commenting Stamps, I think there was a huge disconnect between the historical purpose of actual stamps in general office use (like APPROVED/ CONFIDENTIAL, etc.), and those Adobe employees would actually be in charge of creating the sample stamp artwork. The stamps they created were more like stickers that a fifth grader would put on their school notebook. I wrote about that in a prior article. Pretty Ridiculous, right?

Ridiculous Acrobat Stamp, circa 2000.
Adobe has come a long way since then and they since made stamps for professional use (like SIGN HERE-->). But fast forward fifteen years, and we're now in the age of social media and emojis. We use happy faces and animated gifs to share our reactions with people. Who doesn't love getting a happy birthday GIF from a friend? This is one I got from my cousin on my birthday. How sweet!


This is cute, and I find it humorous when friends and family members share these types of images with me. But here's the thing: I don't share dropbox files with friends and family. And I would NEVER share cutesy animated graphics with clients. It's inappropriate at best, and at worst, could jeopardize my professional relationship with them.

So why am I mentioning goofy stamps and animated gifs? Sit down for this one... Dropbox incorporated animated stickers into its PDF commenting features. Seriously?


I actually have an entire 8 minute video on Lynda.com, demonstrating how difficult it is to use Dropbox comments, and why you should generally stay away from them.


Commenting within Dropbox: A cautionary warning from Adobe Acrobat DC: PDF Commenting for AEC by Kelly Vaughn

Dropbox Commenting: What It's Good For

After experimenting with this feature, I also discovered that whenever someone else uses the Dropbox app of website to make a comment or add a sticker to one of my PDF files, I'll get a notification on my phone, as well as on my mac! Awesome!

I suppose as a practical joke, you could post a public link to a someone's Dropbox file (make sure it's a good friend), and then ask users across the interwebs to add sticky notes to it. Your friend will get spammed with notifications, both on their computer as well as on their phone!

Drop Comments: a fun way to spam your friends with sticker notifications!

Back to Why Dropbox Commenting is so Convulted

The worst part about this feature is that the entire premise of Dropbox commenting goes against the behavior that we have come to know and expect from PDF commenting: the idea that comments travel with the document. In Dropbox commenting, they don't. Comments made to a document through the Dropbox website or app exist exclusively within those two applications (excluding even your local computer). So if you move the document from dropbox (to an archive server, or anywhere else outside the magical dropbox folder on your computer), your comments will be lost. Heck, you can't even view the comments (those made on dropbox.com) when simply double-clicking on the PDF on your computer. In order to view the comments, you have to view the document either at dropbox.com or using the Dropbox app on your phone or tablet.

I checked on the Dropbox support forum and they had this to say:

"Is there a way to make these comments interchangeable?
No, there isn't. The commenting feature in Dropbox is independent from the comments in the file itself. The comments made in Adobe, etc., are in the file. The comments made on Dropbox are in the Dropbox system, not the file. Also, what you're viewing online in Dropbox is a preview of the original file. To view the original file (with comments intact), the file must be downloaded and opened in Adobe Reader or another supported application."

To add to the confusion, Adobe promotes that it has dropbox integration. But what does that really mean? It's not what you'd think. I bolded some of the text for clarification on how the feature actually works.

This section is marketing copy from the Dropbox website



  • Available today on Mac and PC: Add your Dropbox account from the latest versions of Adobe Acrobat and Acrobat Reader desktop apps — so you can quickly open PDFs stored in your Dropbox right from within the Adobe desktop apps.
  • Available soon on iOS: In the coming months, you’ll be able to annotate and comment on PDFs stored in Dropbox right from your iPhone or iPad, using Acrobat Reader mobile. The same integration will be available on Android devices next year.
This means you can do more with your PDFs, wherever you are. You won’t lose time waiting to get back to your computer to redline or electronically sign a contract, or add feedback to a design mock. And no more printing out a PDF, writing comments on it, scanning it, and emailing it as an attachment. Instead you’ll be able to open a PDF from Dropbox and edit it using the Adobe apps, then save and share your work easily through Dropbox.
Dropbox Adobe partnership -- desktop integration
Here’s how it works:
  • Easily edit PDFs on the go. Highlight or annotate text from your iPhone or iPad, and your changes will be saved back to Dropbox automatically.
  • Share your work in seconds. Any edits you make to a PDF stored in Dropbox — whether you make the changes on your computer or mobile device — will save back to Dropbox, so you can share the updated PDF with collaborators quickly and easily.
  • Pull up the latest drafts of your PDFs anytime and anywhere. Access the PDFs in your Dropbox from within Acrobat DC or Acrobat Reader — on your phone or tablet, or on your computer.


So did you see how it works?

What the above marketing copy doesn't say is that you can't use the Dropbox app or the Dropbox website to make your PDF comments. You have to use an Adobe app if you want the comments to "stick." Here is the same marketing copy, but with the important bits emphasized.
  • Available today on Mac and PC: Add your Dropbox account from the latest versions of Adobe Acrobat and Acrobat Reader desktop apps — so you can quickly open PDFs stored in your Dropbox right from within the Adobe desktop apps.
  • Available soon on iOS: In the coming months, you’ll be able to annotate and comment on PDFs stored in Dropbox right from your iPhone or iPad, using Acrobat Reader mobile. The same integration will be available on Android devices next year.
This means you can do more with your PDFs, wherever you are. You won’t lose time waiting to get back to your computer to redline or electronically sign a contract, or add feedback to a design mock. And no more printing out a PDF, writing comments on it, scanning it, and emailing it as an attachment. Instead you’ll be able to open a PDF from Dropbox and edit it using the Adobe apps, then save and share your work easily through Dropbox.

What's so ironic is that the above article promoting Adobe-Dropbox integration was actually published on the Dropbox website, but in order to have comments that sync, you can't use Dropbox make those comments. But this very important feature (perhaps the most important tidbit of information about the entire process) is simply glossed over. The only reason that piece of information is readily visible is because I made it bold, red, and underlined.

I want to contrast Dropbox commenting with Creative Cloud commenting. Adobe invented PDF, and so they know a thing or two about how to comment on a document. But even they opted to include a much simpler version of commenting in their cloud-based file storage system (Creative Cloud).

Creative Cloud Commenting: it's appearance matches its feature set

Notice that there is no comments "pane." It's simply a text field at the bottom of the document. And the amount of screen real estate it consumes is negligible. I think that the amount of screen space a feature consumes is often closely related to how important the software company feels it's features are. There are no questions about the importance of CC commenting on documents, so it doesn't attempt to sync PDF comments with Creative Cloud comments. Also notice that there are are no existing comments. It's true that Creative Cloud commenting also doesn't sync between desktop and the CC storage cloud, but here's the thing: it doesn't look like it should. It appears to me that the Dropbox tried very hard to make its commenting UI mimic that of Acrobat, but the actual behavior falls far short.

Dropbox: Stick to what you're good at

Let me be clear. I love Dropbox, and it has revolutionized my workflow and collaboration with my clients. But I hate it's commenting features, and I think they should be removed entirely. Until Dropbox develops a way to export all comments as FDF files, I think they should abandon commenting within their ecosystem, make it much simpler (like Adobe has done), or at least offer users a way to disable it, so that no one can comment on their documents and be tricked into thinking that those comments are actually part of the PDF.

My thoughts on Dropbox Commenting

Learning More...

If you'd like to learn more about Dropbox, check out this great Lynda course by my friend Keith Gilbert: Learning Dropbox.

And if this wasn't enough...


I wrote a follow-up article: More Reasons to Hate Dropbox Commenting

Monday, January 23, 2017

A Fix for the Dreaded Quick Apply Crash

In my long document production workflow, I use Quick Apply throughout the day. I use it for paragraph styles, character styles, object styles, and inserting variables, among other things. It saves me hours of time from through style panels with hierarchical style groups. If you're not familiar with Quick Apply, I suggest you take a few moments and learn about how it can speed up your workflow.

But seven years after this bug was first being reported, Adobe finally released a fix! Read the entire article at InDesign Secrets.




SaveSave

Monday, February 17, 2014

Working With FDFs: Forms Data Files

If you are a designer, you'll rarely come across an FDF file. In fact, you may have never even heard of FDF, since it's not among the familiar formats that designers know and love. But there's a lot to like about FDFs: their compact nature can simplify your workflow and in some instances, save you a lot of time and effort.

Read the entire article at Creative Pro.


Sunday, February 9, 2014

Custom PDF Font Encoding: Why You Should Care and What You Can Do About It

As part of my production workflow, I regularly get PDFs of construction work orders. They are highly technical documents that contain all kinds of important information. Recently, I've come across some of these PDFs that were non-searchable. It took me awhile to figure out the problem, because the PDFs weren't scanned. They had live text. I could highlight and comment on the text using PDF commenting tools. If that wasn't live text, I wouldn't be able to use the text annotation tools.


And by non -searchable, I mean this: I see the word "work," in the body of the PDF, but when I search for that word using Acrobat's Find function, no matches are found.


So I tried searching for the word "WORK." But again, no matches are found. What the heck?! 



I tried running the PDF through a couple of different PDF conversion programs (PDF2ID and PDF2DTP) and got nowhere.

As converted by PDF2ID (Recosoft)

As converted by PDF2DTP (Markzware)

However, one of the conversion tools gave me a less-than-helpful error message.



I tried copying and pasting text from the PDF and into a text editor and my email program and I got the same gibberish.

For kicks, I tried saving the troublesome PDF as a Microsoft office document. Not only did Acrobat save it out correctly with editable text, it also converted even the text highlights!


Fast forward a few weeks and I got to thinking that perhaps the inability to search within the PDF has something to do with fonts. So I go to the troublesome PDF and I look at the Font tab within Document Properties. The encoding is listed as "Custom." Now, I'm neither a font developer nor PDF developer, but rest assured I have never seen "Custom" encoding before. I'm used to seeing things like "Ansi" or "Identity-H."

Custom Font Encoding

So I open a non-troublesome (fully searchable) PDF from the same client and check the font encoding there. It is "Built-in."

Built-in Font Encoding
Now, I don't know what "Built-in" means either, but I know that those PDFs are searchable. A quick scan of google leads me to other people that have the same problem. While it doesn't seem that there is an easy way to simply change font encoding, I have come up with a solution.

I remember reading a few years ago that adding tags to a PDF somehow fixes the document so that when you select a paragraph of text and then copy and paste it into InDesign, you won't get hard returns at the end of each line. I also know that tags are really important for making "Accessible" documents. Now normally, I never have to create Accessible documents, so I don't bother with learning all the details involved in their creation. But on a hunch, I decided to add tags to the troublesome PDF and see what happened.


After Acrobat has added tags to the document, a quick check of the Documents Fonts pane revealed something new. There was now something listed below the Custom font encoding.


Now I tried doing a Find. And sure enough, the Find function now worked as expected! Adding Tags to the document somehow fixed the weird font issue and also made it so that I could convert the PDF using my PDF to InDesign conversion tools.

If you're interested in taking a deeper dive into learning about PDF tags, check out this article at AcrobatUsers.com: What are “PDF tags” and why should I care?


Wednesday, October 23, 2013

Beware of the Fire of Crisis

For many people, moving from one crisis to the next is a life pattern. Living in crisis mode allows them to feel like super heros, rushing in to save the day, putting out fires just in the nick of time. The thing that crisis-minded folks don't understand is that the difference between them and mythical super heros is that the fires that they are putting out are largely ones that could have prevented in advance.

Some people thrive in the crisis environment. I've spent a great deal of time around people who, in a crisis vacuum, will go to great lengths to create a crisis. It allows them to boldly step, in take control, and tell people what to do. Narcissists are often like this. But this blog is not for narcissists. This blog is for creatives. So as one who makes my living in the creative field, I want to caution you, my fellow creatives, against living your life in crisis mode.

I've found that where crises exists, creativity is stifled. When we are in crisis mode, we're often in search of the most expedient solution to get us out of whatever trouble we find ourselves in. But the quickest and easiest solution is rarely, if ever the best solution.

My husband and I are both creative professionals. I am a designer and writer; he is a musician. But often, we find ourselves spending the bulk of our time doing non-creative tasks. So how does that happen? The better question is, how does that not happen?

Life is busy and messy, and it's so easy to get wrapped up in seemingly important tasks. Answering emails, running errands, attending meetings, dealing with clients, fixing broken equipment, searching for files, sitting idly by while an old slow computer churns away... And meanwhile, at the end of a 40 (or 50 or 60) hour work week, we look back and realize that we've only spent 5 hours on creative endeavors. For me, my creative endeavor is document automation. For others, it's software development. Still others make music, or videos, or fine art. Whatever creative itch you have to scratch, once you make that creative outlet become your career, the business-end of things will undoubtedly creep in and try to take over.

So how to deal with this?

How can you deal with a boss who thinks meetings are more important than creating stuff? If you're self employed, how to deal with the reality of being your own IT person, marketing department, accounting department and purchasing department, in addition to being in responsible for product development and production? How to produce creative work when you're being pulled in a dozen different directions with kids, pets, and needy clients?

I don't have a great answer for this. When I became self employed, I kept my day job for five months. I worked at my day job 40 hours per week and then an additional 30 hours per week on my business. At the end of five months, I was a wreck. I hadn't exercised for months, I was sleep deprived and was living on sugar and coffee. I was burned out and I had just started my own business. So I obviously don't have all the answers, but I can share with you a few tips that will help you have more time for your creative endeavors.

If you're self employed in a creative field and want to stay that way long term, it's especially important to plan ahead to avoid the pitfalls of falling into crisis mode.

Be organized

Let's say as a designer you edit 100 different files per day. That's about 35,000 files per year. If you stay in business for 10 years, that's roughly 350,000 files. You'll need to come up with a good file management system so that you can quickly locate the files you need and get back to your creative work.

Set up automatic backup

If your computer crashes, will you have your files backed up somewhere else? A few years ago, I was excited to have CrashPlan backing up my files. I thought I was safe. But apparently, I had the bandwidth set at the default rate of transfer and after 4 months, my initial backup was not done. And then my hard drive died. I lost hundreds of files. So check in on your backup from time to time and make sure it is backing up at the right speed. You may even want to contact your backup company and have them walk you through some of the more advanced settings so that your backups will be done in a timely manner.

Exercise

Don't wait until that stiff back and sedentary lifestyle have caused you enough pain that you can't do your job. Get out from behind the desk. Get out and get moving before your body forgets how to and is locked in the typing-on-the-keyboard position.

Spend time with other Creatives

When I started the Raleigh InDesign User Group a couple of years ago, I thought I would be doing people a service by sharing with them my InDesign knowledge. But to be honest, I'm fairly confident that I've learned more from my fellow IDUG members than they have from me. They have introduced me to new features, plugins, and tools. They've shown me new ways of working that speed up my workflow and allow me to spend more time on the fun stuff. Your fellow creatives can offer insight and encouragement and keep you from making rash, career-impacting decisions after an exceptionally hard day.

Dream big

If you're still reading this blog, chances are good that you aspire to more than typesetting business cards for the local accounting firm. So write down your big ideas about what you'd like your future to look like. Share your big ideas with a friend. Set a measurable goal, and then work toward it methodically. This is important because when you're working toward a big goal, it puts into perspective all the petty annoyances that you may have to deal with on a daily basis. I remember back in college when I had to take dumb courses like macroeconomics and astronomy. I managed to get through those classes because I knew that I was working toward a larger goal: earning a college degree. If I hadn't been working toward a defined goal, I likely would have dropped out of those waste-of-my-time classes in the first week.

I speculate that one of the reasons that people experience mid-life crises is because their lives have been in a state of crisis for years, and over time, they have lost themselves in the sea of crises, waking up one morning thinking that suddenly, everything needs changing. Of course, I'm a mid-thirty-something, so I have a lot to learn.

But I do know that crises will get in the way of, and eventually burn out a creative career, reducing your flexibility and limiting your choices. And so with that in mind, I aim to prevent crises before they happen. Don't let the fire of crisis burn out your creativity, your health, or your career.

Thursday, August 15, 2013

Beware Stacked Transparency in PDF Files Across Long Documents

I recently encountered a PDF export problem that plagued me for months. I was trying to export a book containing roughly 50 InDesign documents. The last 25 or so documents contained scanned engineering drawings placed as graphics into the InDesign documents. When I tried to export a PDF from the InDesign book file, the PDF would seemingly be exporting just fine… until InDesign reached pages with some of those scanned images. Then it seemed to randomly hang. Fortunately, I finally found the source of the problem, as well as a fix.



Read the entire article at InDesign Secrets:

http://indesignsecrets.com/beware-stacked-transparency-matter-source.php

Wednesday, May 22, 2013

Stacking Order Bug when Exporting to Interactive PDF

While preparing a lesson for the Raleigh InDesign User Group, I encountered a stacking order bug that affects interactive PDFs. This article can be found at InDesign Secrets.



http://indesignsecrets.com/stacking-order-bug-exporting-interactive-pdf.php

Thursday, October 11, 2012

Where Did My Hidden Characters Go?

Dumbfounded once again, as I discovered a way to lose my hidden characters. But then I found them! Read the entire article at InDesign Secrets. http://indesignsecrets.com/where-did-my-hidden-characters-go.php


Sunday, June 3, 2012

Why Does My CMYK Illustrator Document have a 4-color Default Black?

For months now, I have been plagued by an unusual Illustrator problem: 4 color default black. I've always been told pressing the letter D will revert the fill and stroke to their default colors. Like so:

Illustrator default black

But I have a vast collection of Illustrator documents which have a different default black. Instead of getting the expected result of 0, 0, 0, 100, Illustrator gives me this:

Mysterious 4-color default black

Early on, I assumed that perhaps I had made an amateur mistake of working in a RGB color space for my print documents. But nope.


I thought perhaps somehow the default black had gotten edited within the Illustrator master templates, so I checked those. But those all had the correct black definitions as well...

What plagued me about this problem was that it occurred on ALL the files for a particular project, and NEVER for any other project. So I figured that since all the files for this particular project were created from a single Illustrator template, the problem must be within that template. But all was seemingly correct with the template. It was a CMYK document, with CMYK swatches. What was interesting about this version of 4 color black was that it appeared to be a CMYK representation of an RGB black.

So, out of curiosity, I started at the beginning of the lifespan of a file, and created a bunch of new documents, using all the different New Document Profiles. Eventually, I was able to replicate the problem. The problem can be replicated by creating a new document using one of the RGB profiles and then changing the Color Mode (in the lower "Advanced" portion of the dialog box) to CMYK.


You see, you can use any of the new document profiles to create a CMYK document. The new document profiles come with a default color mode. But you can change it to whatever you want! However, these New Document Profiles correspond with actual .ai files that Illustrator uses to create new documents. Adobe has a good writeup about new document profiles here.


So if you start with an RGB file and simply change the document color mode to CMYK, Illustrator still remembers that the files started out as RGB. But since you changed the color mode to CMYK, Illustrator assumes that you want CMYK swatches, so it reinterprets those original RGB swatches and displays them as CMYK. 

So after months of wondering, I finally figured out the original source of the problem.
  • I opened a screenshot (which is an RGB raster image) in Illustrator in order to trace it.
  • I changed the color mode from RGB to CMYK.
  • I added my own CMYK swatches and symbols.
  • I saved this file as a template and created hundreds of other files from it.
But Illustrator still remembers that the original file was RGB. Of course, the original file as a screenshot, and had no swatches of its own to begin with. But it was RGB. And so forever more, this file, and all of its descendants, have a four-color black as their default.

So, the moral of the story is:
  • If you have a CMYK workflow, don't open an RGB raster image in Illustrator. Instead, place the image into an new CMYK document.
  • Alternatively, you can open an RGB image in Illustrator, but be sure to copy and paste it into a new CMYK document.
Author edit on 2-19-13: I recently included this at a lesson of the Raleigh InDesign User Group. Here is a video illustrating this blog post.


Sunday, May 20, 2012

Mysteries of the Elliptical Overset Cell Symbol Revealed

Fo many years, I have followed InDesign Secrets as a huge fan. I've attended their conferences, given them unsolicited Obscure Feature ideas, and relied on their website and podcast as the primary source of my InDesign education. Whenever I encounter a problem in InDesign, their website is the first place I look for answers. 

I am so thrilled that David and Anne Marie have welcomed me to "the team" of InDesign Secrets Contributors! That was truly a momentous day in my life. So, please, check out my latest blog post, which  I am honored to have published at InDesign Secrets.


Thursday, September 29, 2011

The Case of the Possessed InDesign File - Mystery Solved

I recently encountered a problematic file that locked up every time I got to a certain point in my editing tasks. After restarting InDesign a few times, I attempted to go right back to where I left off, only to have the  program lock up again. Here are the things I attempted before I was able to pinpoint the problem:
  • Restarted InDesign
  • Deleted preferences
  • Deleted my InDesign recovery files
  • Restarted my computer
  • Tried editing the file from a different machine
Then I tried editing another section of the file (a different page), and all was fine... until I went back to that troublesome editing spot, which, in this case, was a table. Every time I touched the right-hand border of the table, InDesign locked up. I found that I could edit the text, and pretty much anywhere else in the file, just not the right hand border. So I decided to get rid of the table.


But I didn't really want to retype the whole thing, so I converted the table to text, then converted the text back to a table. And now I was able to move the right border without my program freezing.

For instructions on how to delete your InDesign Recovery files, see Anne Marie's instructions at the bottom of one of my other posts: "InDesign Crashing and Making Me Crazy.

10-8-11 Edit: After thinking on this for a few days, I suspect the problem may have to do with Keep options. I had all the cells in my table set to "Keep with next row," but I also had a few paragraphs to "Keep with the next 1 line." I think there may have been a conflict between the two, and when I tried to make move the right-hand border of the table, InDesign just didn't know what to do, and so it froze up.


The next time this happened (and I'm confident that it will), I will closely inspect the keep options and  document my findings here.

Thursday, January 21, 2010

InDesign Crashing and Making me Crazy

So for years, I thought that I knew the way to fix InDesign when it was crashing. Simple, right? Hold down the four buttons in the bottom left keyboard while launching the program. That's what the Adobe help file and forums say. For the past 2 weeks, I have had crashing issues like nothing I've ever seen. Deleting preferences didn't work. Deactivating Suitcase auto-activation didn't work. Uninstalling the program didn't work...

The crashes were so bad that not only did the InDesign "submit crash report to Adobe" dialog box pop up, but another one for Apple came up as well.

So a couple of days of and lost productivity, I finally found a multi-step solution. Perhaps not all of these steps are necessary to fix the problem, but here's everything I did, just in case.
  1. Delete the ID lock files that are associated with the files you were working on during the crash.
  2. Unplug (or force eject) any external hard drives you have plugged (Note: when ID crashed, the files I was working on were located on an external hard drive).
  3. Restart the computer (I had to do a hard shut-down).
  4. Launch ID with the external hard drive unplugged.
  5. You may get a series of errors like, 'The recovery data for "" could not be found. Delete recovery data?" ... or something along those lines. I chose to delete recovery data, just so it would quit looking for those files.
  6. Close and reopen InDesign another time just to make sure it opens without getting any more error messages.
  7. Plug in the external hard drive.
  8. Try opening your selected files again.
Apparently, InDesign saves recovery data in more than one place. I thought that all the recovery data was saved in the lock file, but not so! Even after deleting the lock files, and even unplugging the hard drive, InDesign was still looking for recovery data. Apparently, there is something in the architecture of InDesign that tells it to look for recovery data... even after a complete reinstall!

I am astounded and amazed.

After originally writing this post, I got some additional input from one of my favorite InDesign trainers and a fellow Geek: Anne Marie Concepcion:
"Though I don't think ID stores recovery files in more than one place (and it's not the Lock file). I think if you would've deleted the entire recovery folder that's inside your User > LIbrary > Caches > InDesign folder, and then restarted, that would've done the trick."
Note for Lion users: I recently upgraded to Lion and now the Library folder is hidden by default. Here are the instructions on how to access it in order to delete your recovery files.